If you’re unsure about anything that’s written here, please write to us and we’ll be happy to answer any questions you have. 

By sending us a deposit to book an appointment you agree to the following terms:

 

DEPOSITS

To reserve your booking slot we require a pre-payment of 50% from the package price upfront. This is non-refundable so only go ahead with your booking if you are committed to go forward with your appointment.   We accept Credit card payments, bank transfers, Paypal or if you want to send over the deposit discreetly you can also send cash to our postal address (at your own risk). 

CANCELLATIONS/RESCHEDULES MADE BY YOU

We understand that unforeseen circumstances or illnesses do happen from time to time, however we cannot take personal responsibility for those on behalf of our clients. So if you need to cancel your appointment we do understand but unfortunately we will not be able to refund your deposit as mentioned above. 

If you need to reschedule the date for your booking, please make sure to give us at least 7 days notice so we are able to allocate your original appointment slot to another client instead. If you are unable for any reason to give us the sufficient notice, you will be required to place a new deposit to be able to reschedule your appointment and your original deposit will be lost.

We’re happy to accept up to two date changes (subject to availability on the new date). If you end up changing the date more than a couple of times, you will be asked place a new deposit. Please note that we can only accept reschedules with no additional fees if your new date falls within 12 months of your original appointment date.  

CANCELLATIONS/RESCHEDULES MADE BY US

We are known and take pride at being reliable and punctual, and our clients can testify to that. So any reschedules or cancelations of your booking will be very, VERY RARE.  However illnesses and other unforeseen circumstances do happen from time to time, so if this happen to affect your appointment and we cannot agree on an alternative date, we’ll send you a full refund (your deposit or full payment if you already paid in full) via the same method you have paid originally, with an immediate effect.   

We do realise that some clients may book travel tickets and accommodation to be able to visit us, however we are not responsible to compensate for those in a rare occasion of a cancellation made by us, so always make sure your travel and accommodation providers are flexible with date changes and cancellations or that you have an insurance in place to be able to claim for compensation on your behalf.

PRICE CHANGES AFTER A BOOKING IS MADE

Our prices usually increase once a year or so. If our prices changes since you made your booking, you’ll still only pay the original price agreed at the time of booking.

LATENESS ON ARRIVAL

Please be aware that apart from showing good manners and common courtesy , arriving for your appointment on time is crucial for us to give you the best possible service and to be able to receive other clients on time as well. We cannot take responsibility for any lateness and any loss of service that is resulted from it. If you arrive late for your appointment we will not be able to provide you with any additional time to cover for it and you we will have to finish your appointment within the original time slot that you have booked for. If you have booked our Makeup T0-Go package and you are late by over 30 minutes you may be refused service with no refund for your deposit or asked to pay an additional lateness fee upon arrival.

SENSITIVITIES/ALLERGIES/MEDICAL CONDITIONS

All clients (both you and any other parties involved in your booking) must inform us of any allergies, skin sensitivities or medical conditions that may arise from the use of cosmetics (makeup & topical creams), certain fabrics and corsetry. It’s the client’s responsibility to conduct their own research or seek medical advice beforehand regarding this as we can’t be held liable for any medical issues caused by the application of our products on either you or other individuals involved in your booking. If this is a concern, please let us know in advance and we’ll be happy to provide details of the products we intend to use. 

INAPROPRIATE CONDUCT 

Please be aware that our services are professional and non-sexual. We understand that the nature of our business might be sexual for you, but please don’t share this with us and keep it discreet and to yourself. We do not allow full nudity (apart from getting changed) or sexual activity on our premises. We also do not tolerate any sexual advances, remarks or misconduct made towards any of our staff. We also do not tolerate any rudeness, vulgarity or bigotry of any kind and we reserve the right to terminate an appointment without a refund if a client is being inappropriate during a session. 

 

Once again, if there are any aspects from what’s mentioned above that you’re uncertain about or if you have any other questions or concerns, please send us a message and let us know.