TERMS & CONDITIONS

If you’re unsure about anything written here, please let us know and we’ll be happy to answer any questions you have. By paying a deposit for your booking, you agree to the terms below:

DEPOSITS

To reserve your booking slot we require a pre-payment of 50% from the package price upfront. This is non-refundable so only go ahead with your booking if you are committed to going forward with your appointment.   We accept Credit card payments, bank transfers, Paypal or if you want to send over the deposit discreetly you can also send cash to our postal address (at your own risk). 

CANCELLATIONS/RESCHEDULES MADE BY YOU

If you need to reschedule the date or cancel your booking make sure to give us at least 5 days notice so we are able to allocate your original appointment slot to another client instead. If you are unable for any reason to give us the sufficient notice, your deposit will be lost and you will be required to place a new deposit for any future booking. 

We do understand that unforeseen circumstances or illnesses do happen from time to time, however we cannot take personal responsibility for those on behalf of our clients.

If you wish to postpone your appointment or need to change the date, we’re happy to accept one or two date change (subject to availability on the new date). If you end up changing the date more than a couple of times, you will be asked pay for a new deposit. Please note that we can only accept postponements with no additional fees if your new date falls within a 12 months period of your original appointment date.  

CANCELLATIONS/RESCHEDULES MADE BY US

We are known and take pride at being reliable and punctual, and our clients can testify to that. So any reschedules or cancelations of your booking will be very, VERY RARE.  However illnesses and other unforeseen circumstances do happen from time to time, so if this happen to affect your appointment and we cannot agree on an alternative date, we’ll pay you a full refund (including deposit) via the same method you have paid originally, with an immediate effect.   

We do realise that some clients may have booked travel tickets (flights/trains etc..) and/or London accommodation to be able to visit us, however we are not responsible to compensate for those in a rare occasion of a cancellation made by us, so always make sure your travel and accommodation providers are flexible with date changes and/or cancellations or that you have insurance in place to be able to claim for compensation on your behalf.

PRICE CHANGES AFTER A BOOKING IS MADE

Our prices usually change once a year. If our prices increase, you’ll still only pay the original price agreed at the time of booking.

LATENESS ON ARRIVAL

Please be aware that apart from showing good manners and common courtesy , arriving for your appointment on time is crucial for us to give you the best possible service and to be able to receive other clients on time as well. We cannot take responsibility for any lateness and any loss of service that is resulted from it. If you arrive late for your appointment we will not be able to provide you with any additional time to cover for it and you we will have to finish your appointment within the original time slot that you have booked for. If you have booked our Makeup T0-Go package and you are late 30 minutes or more you may be refused service with no refund for your deposit or asked to pay an additional lateness fee upon arrival.

SENSITIVITY/ALLERGIES TO MAKEUP PRODUCTS

All clients (both you and any other parties involved in your booking) must inform us of any allergies, sensitivities or medical conditions that may arise from the use of any makeup products we use. It’s the client’s responsibility to conduct their own research or seek medical advice beforehand regarding this as we can’t be held liable for any medical issues caused by the application of our products on either you or other individuals involved in your booking. If this is a concern, please let us know in advance and we’ll be happy to provide details of the products we intend to use. You’re free to bring your own products but if you do, we can’t offer any guarantees regarding the performance or longevity of them. Please be aware that we’re unable to offer any discounts if you want us to use your own products.

MISCELLANEOUS

Please be aware that our services are professional and strictly non-sexual, we do not allow full nudity (apart from getting changed) or sexual activity on our premises. We also do not tolerate any sexual advances or remarks made towards any of our staff, and we do not tolerate any rudeness or vulgarity. We reserve the right to terminate an appointment without a refund if a client is being inappropriate during a session. 

 

Once again, if there are any aspects above that you’re uncertain about or if you have any other questions or concerns, please let us know prior to booking.